Privacy Policy

How York Surveyors collects, uses and protects your personal information.

Last updated: 1 May 2025

York Surveyors ("we", "us" or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information when you use our website at yorksurveyors.com or engage our surveying services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

York Surveyors is an independent surveying practice based in York, North Yorkshire. For the purposes of data protection law, we are the data controller of personal information collected through this website.

2. What Information We Collect

We may collect the following personal information from you:

  • Contact information – your name, email address, and any details you provide when submitting an enquiry through our contact form
  • Property information – address, property type and other details relevant to a surveying instruction
  • Usage data – pages visited, time spent on site, browser type and IP address (collected via cookies and analytics tools)
  • Communications – any correspondence you send us

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide quotes for our surveying services
  • Carry out and deliver your survey or valuation
  • Improve our website and services
  • Comply with our legal and professional obligations as RICS-regulated surveyors
  • Send you relevant service-related communications (not marketing, unless you have opted in)

4. Cookies

We use cookies and similar tracking technologies to analyse website traffic and improve your experience. Cookies are small text files placed on your device. You can control cookies through your browser settings.

We use the following types of cookies:

  • Essential cookies – necessary for the website to function correctly
  • Analytics cookies – help us understand how visitors use our site (e.g. via HubSpot analytics)
  • Preference cookies – remember your choices (such as cookie consent)

By clicking "Accept" on our cookie banner, you consent to the use of non-essential cookies.

5. Third-Party Services

We use HubSpot to manage our contact forms and CRM. When you submit a form on this website, your data is processed by HubSpot in accordance with their privacy policy. HubSpot is certified under the EU-US Data Privacy Framework.

6. How Long We Keep Your Data

We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, and to comply with our legal and professional obligations as RICS-regulated surveyors (typically a minimum of 6 years from the date of instruction).

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to or restrict how we process your data
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us via our contact page.

8. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or disclosure. However, no method of internet transmission is 100% secure.

9. Terms of Use

By using this website, you agree to the following terms:

  • The content on this website is provided for general information purposes only and does not constitute professional surveying advice
  • York Surveyors reserves the right to amend this website and its content at any time without notice
  • All intellectual property on this website, including text, images and design, belongs to York Surveyors
  • You may not reproduce or distribute any content from this website without our written permission

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us.